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    Mobifer

    Terms of Service Agreement

    Last updated November 7th 2024.

    1. Definitions

      1. Mobifer. Hansa Technologies OÜ (registry code 16521669), acting as the Platform administrator. Mobifer offers its Service through the Platform, which allows the Client to conclude agreements with the Carrier for the provision of the Transport Services. Also referred to as the ‘Intermediary’, ‘we’, ‘us’, and ‘our’.
      2. Client. A natural or legal person who uses the Platform to place and manage their Orders. Also referred to as ‘you’ and ‘your’.
      3. Carrier. A service provider that has joined the Mobifer Platform and provides the Transport Services to the Clients via the Platform.
      4. Platform. An online booking platform managed by Mobifer, through which the Service is offered to the Client and through which the Carrier and the Client can conclude a Client Agreement for the provision of Transport Services.
      5. Service. The service provided by Mobifer to the Client on the basis of the Terms of Use within the meaning of clause 3.
      6. Service Agreement. An agreement between Mobifer and the Client based on the Terms of Use.
      7. Terms of Use. These terms of use of the Service.
      8. Client Agreement. An agreement concluded between the Carrier and the Client for the provision of Transport Services, which is deemed to have been concluded by the Client from the moment of placing an Order via the Platform.
      9. Order. A booking made by the Client via the Platform for the particular Transport Services provided by the Carrier, which becomes binding on the Carrier (i.e. the Carrier is obliged to provide the Transport Services) from the moment the booking is made in accordance with the instructions provided on the Platform.
      10. Transport Services. Occasional services provided by the Carrier on the basis of the Client Agreement within the meaning of § 5 of the Public Transport Act, namely bus and coach services (carriage of passengers by a bus or coach or by an automobile that has six (6) to nine (9) seats) according to the place of departure and destination, time, number of passengers, and other terms and conditions of the Client Agreement chosen by the Client.

    2. Contractual relationship between Mobifer and the client

      1. The contractual relationship between Mobifer and the Client consists of providing the Service via the Platform, which allows for a connection to be established between the Client and the Carrier.
      2. Mobifer does not provide any transportation services to you and/or passengers involved in your Order. Mobifer only facilitates access to the Transport Services by acting as an intermediary between you and the Carrier of your choice. The contractual relationship for the Transport Services is established only between the Carrier, which is separate from Mobifer, and the Client.

    3. Service

      1. The Service offered through the Platform includes the following options:
        1. to receive information through the Platform about the Carriers providing the Transport Services that have joined the Platform, including their pricing, bus types, size, availability, and applicable conditions;
        2. to place, modify, and cancel Orders through the Platform and make payments for the Transport Services;
        3. to manage Orders through the Platform, including making changes, cancelling, and requesting refunds, taking into account the principles set forth in the Terms of Use.

    4. Conclusion of the service agreement

      1. In order to use the Platform, the Client must conclude a Service Agreement to which the Terms of Use apply.
      2. The Service Agreement is deemed to be concluded when the Client submits the information provided on the Platform and accepts the Terms of Use when confirming the Order.

    5. Order placement

      1. Contact details. In order to place an Order on the Platform, the Client has to provide their name, email address, and phone number. For the Client who is a legal person, the details of the payer of the invoice, including the registry code of the company, will be added.
      2. Order formalisation. After entering the details, you can place an Order with the Carrier of your choice by following the instructions on the Platform. By placing an Order, the Client agrees to the provision of the Transport Services under the conditions specified in the Order and the Client Agreement with the Carrier is deemed to have been concluded.
      3. Special requests. All possible special requests require prior confirmation from the Carrier of your choice. Mobifer, as the Intermediary, cannot guarantee that the Carrier will comply with any special requests. Special requests may be subject to additional fees and should be paid directly to the Carrier. If the Carrier has not confirmed your special requests in advance, the Carrier has the right to refuse to serve you or charge you additional fees.
      4. Extra and special luggage. The quotation published on the Platform includes one piece of luggage and one piece of cabin luggage per passenger. In the case of extra and special luggage (skis, bicycles, golf equipment, etc.), you have to contact the Carrier to find out the possibilities of transporting the respective items, unless the fulfilment of the respective special requests was confirmed when placing the Order.
      5. Children and child seats. All children (including infants) are counted as passengers and should be added to the total number of passengers when placing the Order. Child seats are not automatically added to the Order and not all Carriers may offer child seats. If the carriage of passengers in compliance with the Road Traffic Act requires the presence of safety devices, the Client undertakes to list the corresponding necessary safety devices as special requests when placing the Order.
      6. Passengers with special needs. Mobifer does not guarantee that the vehicles of all Carriers are equipped in a way that allows the transportation of the Clients with special needs (including wheelchairs). If there are passengers with special needs, the carriage of whom imposes any specific requirements on the means of transport, the Client undertakes to explain such requirements in the Order as special requests.
      7. Reminder. The Platform will send you an automatic reminder about the Transport Services ordered by you 48 hours before the departure time specified in the Order. 24 hours before the departure time specified in the Order, the Platform will provide you with the make, name, and registration plate of the vehicle used for the specific Transport Services and the driver’s phone number.

    6. Changes, cancellation and refunds

      1. Changes. All changes made after placing the Order should be confirmed by the Carrier in order to take effect, taking into account the conditions set out in clauses 6.2, Error! Reference source not found., and 6.3 and notified to Mobifer. In order to notify of the changes, the Client will contact Mobifer.
      2. If you change your Order more than 48 hours before the departure time and it comes with a new total price for the Order, then:
        1. if the total cost of the Order is more than the amount you have already paid, you have to pay the difference;
        2. if the total cost of the Order is less than the amount you have already paid, you may cancel the Order and place a new Order if you wish.
        3. You can change the date and time of the trip included in the order up to 48 hours before the departure time via Mobifer, provided that the Carrier agrees with it. If you wish to change your Order less than 48 hours before departure, you should contact the Carrier. The Client agrees that if the Order (including the place of departure, time and/or vehicle) was changed in agreement with the Carrier, but Mobifer was not informed of this before the start time indicated in the Order for the provision of the Transport Services, Mobifer has the right to proceed from the data specified in the Order (i.e. Mobifer may refuse to refund the Client in the event of a dispute between the Carrier and the Client over the fact of cancellation of the Transport Services).
        4. Cancellation. You can cancel the Order directly on the Platform by clicking ‘Manage your order’ and then ‘Cancel order’. The Order is cancelled when you receive an email from us confirming the cancellation of your Order. If you have not received a confirmation letter within one calendar day, please contact our client support by sending an email to . Your Order will not be considered cancelled until you have received confirmation from us to your email address.
      3. Cancellation conditions:
        1. if the cancellation takes place less than 48 hours before departure, the Client will be charged 100% of the total price of the Order;
        2. if the cancellation takes place 3–6 calendar days before departure, the Client will be charged 50% of the price of the Order;
        3. if the cancellation takes place 7 or more calendar days before departure, the Client may cancel the Order free of charge.
      4. The cancellation of the Order and the refund of the cost of the Order will take place only in accordance with the Terms of Use (the non-use of the Transport Services due to you is not the basis for a refund).
      5. Refunds. Mobifer processes refunds as quickly as possible. A refund to your account can take up to 10 working days. If you have not received your refund within 10 working days, please contact our client support by sending an email to .
      6. No-show or late arrival of the Client. If you do not use the ordered Transport Services (among other things, do not show up at the time of departure specified in the Order) and have not cancelled your Order in accordance with the Terms of Use, you are not entitled to a refund. In the event of late arrival, please contact your Carrier immediately and inform them of your delay. Some Carriers may charge an additional fee for waiting time, in which case you will be liable to pay this directly to the Carrier.
      7. No-show or late arrival of the Carrier. If the Carrier fails to ensure the Client the vehicle and the driver for the provision of the Transport Services at the time specified in the Order (provided that the delay has lasted more than 15 minutes) and at the place of departure and/or the vehicle is significantly different from what was agreed between the Client and the Carrier (and the Client and the Carrier undertake to notify Mobifer of such agreement, otherwise Mobifer has the right to proceed from the data specified in the Order), the Client may withdraw from the Client Agreement and order a replacement service by notifying Mobifer and the Carrier of the withdrawal and providing Mobifer with evidence of the delay/cancellation of the Transport Services and the damage caused to the Client (including the invoice for the replacement service) no later than 24 hours after the departure time specified in the Order. The Client is not entitled to compensation for damage if the delay or cancellation of the Transport Services was caused by force majeure. In the event of withdrawal in accordance with this clause, Mobifer will refund the Client to the extent of the damage incurred by the Client in accordance with clause 6.7 and taking into account the exceptions specified in clause 6.3.
      8. Changes to the Order by the Carrier. The Carrier may change the time and place of departure of the Transport Services after the Order has been placed only at the request of the Client and with the agreement of the Client, of which Mobifer will also be informed.

    7. Prices and payment

      1. Prices. All quotations submitted on the Platform include taxes (including VAT), road tolls, parking fees, and other expenses related to the Transport Services, as well as one (1) piece of luggage and one (1) piece of carry-on luggage per passenger (the Carrier may impose more specific requirements on luggage, including size and weight).
      2. In the event of special requests, additional fees may be added to the initial quotation, which have to be paid directly to the Carrier as agreed with the latter.
      3. Payment. You can pay for your Order instantly via a bank link, by credit card or on the basis of an invoice. For those Clients who enable the receipt of e-invoices, the respective e-invoices are prepared and forwarded by Mobifer.

    8. Liability of the intermediary

      1. The liability of the Intermediary under this Service Agreement is limited to the technical maintenance of the Platform.
      2. The Intermediary is not liable for the provision of the Transport Services, including any act or omission of the Carrier, or for any damage caused by the Carrier or its drivers in the provision of the Transport Services to the Client.
      3. The information displayed on the Platform about the Carrier and the Transport Services, including pricing, vehicle type, size, and availability, is provided to us by the Carrier. The Intermediary has not verified the truthfulness of the respective data and is not responsible for the accuracy of this data.

    9. Client support

      1. In order to communicate with the client support, the Client may contact Mobifer by sending an email to or using the chat window on the website.
      2. Mobifer undertakes to respond to all requests sent by the Client within a reasonable time.
      3. After completing the Order, the Client will be sent a feedback form by email, which we will ask you to fill in so that we know how satisfied you were with your trip, the Carrier, and the driver.

    10. Complaints

      1. In the event of any complaint arising during the provision of the Transport Services, please contact your Carrier and/or the driver immediately.
      2. In the event of any complaint after the provision of the Transport Services, please contact your Carrier within 24 hours, at the latest, and provide them with as much information and evidence as possible.
      3. If you want to file a complaint about the Mobifer Service, Platform or client support, please send it to .

    11. Processing of personal data

      1. For purposes related to the administration of the Platform and the provision of the Service, Mobifer processes as the controller the personal data of the Client or their representatives or employees in accordance with the data disclosed in the Mobifer privacy policy. By concluding the Service Agreement, the Client confirms that they have read and understood the Mobifer privacy policy and have made it known to their representatives or employees whose data the Client has provided to Mobifer.
      2. In accordance with the circumstances of the processing of personal data or changes in the content of the Platform or the Service, Mobifer may amend, modify or supplement the privacy policy accordingly by publishing a new version of the privacy policy on the Platform. When publishing a new version of the Privacy Policy, the Client is obliged to familiarise themselves with it and, if necessary, introduce it to their representatives or employees.
      3. The Client undertakes to ensure that they have the right to transfer the submitted data (including personal data) to Mobifer and is responsible for ensuring that the data provided by them is accurate, correct, and complete. Knowingly providing false information or personal data without the necessary legal basis or otherwise in breach of the obligations arising from the protection of personal data will be considered a breach of the Terms of Use by the Client. The Client is obliged to notify Mobifer immediately of any changes to the submitted data.
      4. Mobifer is not liable for any damage incurred by the Client or third parties as a result of the Client providing false information or personal data without the necessary legal basis or otherwise in breach of the obligations arising from the protection of personal data.
      5. Personal data of the Carriers or their agents or employees made available to the Client through the Platform for the provision of the Service is processed by the Client as an independent controller for the purposes of the provision of the Transport Services on the basis of the Client Agreement in accordance with the requirements of the General Data Protection Regulation and other data protection legislation.

    12. Validity of the Terms of Use

      1. Mobifer has the right to amend the Terms of Use unilaterally and without prior notice.
      2. The Terms of Use are deemed to have been amended by the publication of a new text on the . This clause 12 does not apply to the processing of personal data.

    13. Applicable law

      1. The Service Agreement is governed by the laws of the Republic of Estonia.
      2. If the Client is not satisfied with the Mobifer Service, they have the right to file a complaint with Mobifer. Mobifer and the Client make every effort to resolve the dispute through negotiations.
      3. If the settlement of a complaint or dispute through negotiations fails, it will be resolved in Harju District Court.